MENU

Booking Conditions

Before booking a tour with Bearing True South, we recommend you take some time to read and understand the booking terms and conditions listed below:

The following Booking Conditions, along with the information included in the Dates and Prices, Tour Information sections of our website and all other information regarding your tour with us contained on our website, brochure as well as our Privacy Policy and Terms of Use, form the basis of your contract with Bearing True South Private Company with VAT number 800622939, registered at the address Lykourgou 16, Artemis, 19016, Athens, Greece. Bearing True South Private Company is a travel agency licensed by the Greek National Tourism Organization under the license number 0208E60000443301.

By making a booking, you certify that you are an adult with full legal authority to enter this Passenger contract with Bearing True South, for yourself and on behalf of all / any passengers you wish to make a reservation for. You further confirm that you have read the following booking terms of this Passenger Agreement as well as our Privacy Policy and that you understand, accept and agree with all our terms and conditions.

The laws of the Hellenic Republic fully govern these allowable booking conditions. Any disputes in connection with a trip or these Booking Conditions will be initiated in the courts of the Hellenic Republic.

Our Booking Contract

Your booking is made with Bearing True South Private Company. By making a booking you certify that you agree with all terms and conditions listed on our website. The services provided will be referred to in your booking confirmation invoice.

A binding contract between us (Bearing True South) and you (the client) will be created when we issue the booking confirmation and invoice to you, the party leader or the travel agent.

If you think that any information on any of these documents (or any other document) is wrong or inaccurate, you need to contact us within 10 working days (or sooner if you booked less than 2 weeks before scheduled departure) for changes to take effect. Changes cannot be made later, and, in such cases, it may affect your rights. All names on travel documents must match those in your passport, ID or visa.

By making a booking the passenger declares on behalf of all persons detailed on the booking that:

· He/she has read, understands, accepts and agrees with our terms and conditions

· He/she agrees with the use of the passengers information as detailed in our Privacy Policy

· He/she accepts the risks involved in outdoor activities and adventure travel

· He/she is over 18 years of age in order to make a booking

· All passengers on behalf of whom he/she is making a booking have the appropriate age in order to participate in a tour with Bearing True South. (Age limits for each tour are listed in the extra Info section of the tour page)

Booking and payments

In order to confirm a booking with Bearing True South you have the following options:
· Pay via credit card through our website
We accept Visa, American Express and Mastercard. A credit card fee, depending on the card provider, might incur. The transaction will be made via the Pay center Secure System of Piraeus Bank. If you choose to pay by credit card, a deposit of 50% of the total cost of the product or service you are trying to book must be paid if at the time of booking the departure date is more than 40 days away. The payment balance must be transferred no later than 40 days before departure.

· Pay via wire transfer to our account at Piraeus Bank

Bank: PIRAEUS BANK S.A. (ΤΡΑΠΕΖΑ ΠΕΙΡΑΙΩΣ)

Account number: 5039-075059-878

IBAN: GR32 0172 0390 0050 3907 5059 878

Beneficiary: BEARING TRUE SOUTH PRIVATE COMPANY

SWIFT-BIC: PIRBGRAA

If you choose to pay by wire transfer, a deposit of 30% of the total cost of the product or service you are trying to book must be made if at the time of booking the departure date is more than 60 days away. The payment balance (70%) must be transferred no later than 60 days before departure. Note that transfer charges may incur. When you pay via wire transfer, please do not forget to include the name and departure date of the tour you are booking as well as the number of participants on behalf of whom you are making the reservation for.

All payments to Bearing True South are made in Euros and exchange rates are based on the official ones at the time of booking.

If the balance has not been transferred 40 days before departure, we reserve the right to cancel your booking and cancellation charges will apply. As a condition of valid confirmation with Bearing True South the client must provide all necessary information along with the payment. Failure to do so or providing incorrect information may result in booking cancellation and cancellation charges may apply. If you are booking on behalf of others, you are responsible for providing correct information on behalf of your fellow travelers.
Information required for each traveler may vary depending on the type of tour and any additional details will be requested by us at the time of booking.

Traveler’s details

Please note that in order to confirm your booking with Bearing True South, you need to provide us with the following requested details at the time that you pay the deposit of the trip price. These details include full name as per passport, date of birth, nationality, passport number, issue and expiry date. Any medical conditions you may have which may affect your ability to participate in any travel arrangements must be declared. Your booking cannot be confirmed without provision of these details. If any of the passenger information (passport) is missing at the time that you pay the deposit, you can still send us this information by the time you pay the balance of the tour price.

Booking Cancellations

Cancellation by the traveler:

If you cancel some or all portions of your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation by the leading passenger of the booking.

If you cancel a trip:
· Up to 60 days before departure, once they have booked their travel dates, the customer may cancel with a penalty fee of 30% of the total price

· Under 60 days and up to 30 days prior to departure, the customer may cancel with a 50% penalty of the total tour price

· Under 30 days prior to departure the cancellation penalty will be 100% of the tour price

· Standard cancellation fees will apply to rescheduling to a new date within the same season. If the customer wants to change sailing seasons additional fees might apply

If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.

Cancellation by us:

We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, adverse or extreme weather conditions, riots, threat of war, political instability or other external unforeseen events, it is not viable for us to operate the planned itinerary. In these cases, we regret we cannot accept liability or pay any compensation for expenses incurred by participants in preparation for a trip such as non-refundable air tickets, equipment, passports, visas, vaccinations, travel insurance costs, etc. Bearing True South urges you to procure travel insurance to cover such unforeseen events.
We may also cancel a trip in case you fail to proceed with the full payment of your booked tour at the required time as described in Bookings and Payments.
Our trips operate with a minimum number of participants which varies per trip and is explained in detail in the ‘extra info’ section of every trip on our website. If that number is not met, we reserve the right to cancel the trip. In that case, we will inform you at least 30 days before departure.

If we cancel your trip, you have the following options:
· You can receive a full refund, minus any wire transfer, PayPal or credit card surcharges

· You can opt to transfer amounts paid to an alternate departure date or alternate tour within the same year, at an extra charge or getting a refund depending on which tour is more expensive.

· You can pay an increased fee to be determined at that time (we base it on the number of tour participants at that time) and proceed with the tour as it was initially scheduled.

Booking amendments made by the traveler

The client may choose to change any of the details of the booking, after our confirmation has been issued. Amendments made in conjunction with your trip will incur an 80-euros administration fee per booking per change. This fee is in addition to any charges levied by hotels or ground operators. No amendments are permitted to your booking within 20 days of departure.
If you wish to transfer from one trip to another or transfer your booking to a third party, you must notify us at least 20 days prior to the proposed departure date. A fee of 80 euro per person per change will apply (in addition to any charges levied by hotels or ground operators). If you notify us less than 20 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another trip can only be made within the current validity period. Please note that your request must be accompanied by all original travel documents which you have received and the full name and address of the transferee.

Itinerary changes made by us

While we endeavor to operate all trips as described, we reserve the right to change the trip itinerary without incurring any refund obligations in case we face adverse weather conditions or other unforeseen circumstances beyond our control that may affect the tour schedule. Changes are usually minor and apply but not limited to hotels, tour itineraries, outdoor activities, means of transport. Please contact us before departure for the most recent updates to your itinerary.

After departure:

We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as transportation, accommodation, flights or personal expenses.
Our travelers must acknowledge that the adventure style of travel requires a certain degree of flexibility due to unexpected circumstances that might incur. For this reason, Bearing True South urges travelers to procure travel insurance that will cover for such unforeseen events.

Inclusions/Exclusions:

The price of your trip includes:

All accommodation as listed in the Day-to-Day Itinerary, Extra Info and Tour Information sections of the website for each trip
All transport listed in the Extra Info and Tour Information sections of the website for each trip
Guided sightseeing and certain meals as listed in the Day-to-Day Itinerary, Extra Info and Tour Information sections of the website for each trip
The services of the group leader and local guides as described in the Extra Info and Tour Information sections of the website for each trip
Certain outdoor activities depending on the tour, as listed in the Tour Activities / Extra Info sections for each tour on the website.
All taxes and VAT
Professional Liability Insurance (Tour operator Liability insurance)
Orientation video call with our team prior to departure
Interactive sightseeing map of Athens
Preparations Manual in pdf format
Interactive suggestive packing list

On occasion and according to each specific trip it may include other services, such as fuel, tolls, services of a professional driver and / or guides, archaeological site entrance fees, guided archaeological site visits, always as described in the Day-to-Day Itinerary, Extra Info and Tour Information sections of the website for each trip.

The price of your trip does not include:

· International or domestic flights

· Meals other than those specified in the Day-to-Day Itinerary, Extra Info and Tour Information sections of the website for each trip

· Any beverages or alcoholic drinks during meals

· Visa and passport fees

· Personal accident and travel insurance

· Optional activities and all personal expenses

· Anything else that is not mentioned as included in the Day-to-Day Itinerary, Extra Info and Tour Information sections of the website for each trip

Tour prices and Surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip may have been charged different prices. Your best option, if you like the price you see, is to book at that time. Once you have received a quote / confirmation the price will be locked in, provided you pay the required deposit prior to the quote’s expiry. Any increased or reduced pricing/discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website.

Age and Health Requirements

The active and adventurous style of our tours requires our travelers to have good physical health and a reasonable level of fitness in order to fully participate in the tour program. It is essential that any traveler having a certain medical condition which requires regular treatment or may be affected by vigorous activity, high altitude, heat, cold, other natural phenomena, food allergies, etc. must notify us at the time of booking. Once a trip has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy.

We can provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel.

Age limitations for participants are listed in the Extra Info section for each tour and vary depending on the tour. All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian.

The legal guardian or their designee will be responsible for the traveler under the age of 18. If a legal guardian elects to designate an escort in their lieu, they will be required to present a signed relevant document, to delegate their authority.

Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

On the majority of our trips, we have no upper age limit though we remind you that our trips can be physically demanding, and passengers must ensure that they are suitably fit to allow full participation. Check the Level of Difficulty section for each trip to ensure you fit the requirements to join.

Passports and Visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the country you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Tour Information and Extra Info sections of the website for each trip. We are not responsible if you are refused entry to the country because you lack the correct passport, visa or other travel documentation. In that case Bearing True South is not obliged to refund you for any costs related to travel arrangements you have made prior to traveling.

Bearing True South Tour Leader

Our guided group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must, at all times, comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

Acceptance of potential risk

The traveler acknowledges that the nature of our tours is adventurous, and it involves a significant amount of health/safety risk related to participation in outdoor adventure activities. You will be visiting places where the geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government departments and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made under consideration of this information, and you accept that you are aware of the personal risks involved. To the full extent permissible by the laws of the Hellenic Republic you hereby assume all such risk and release Bearing True South from all claims and causes of action arising from any damages or injuries or death as a result of your participation in our tours.

Optional activities or activities not included in the standard tour price

Optional activities not included in the trip price (outdoor activity, meals, sightseeing, transportation etc.) do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider. To the full extent permissible by the laws of the Hellenic Republic you hereby assume all such risk and release Bearing True South from all claims and causes of action arising from any damages, injuries, death, inconvenience or loss of enjoyment as a result of your participation in any optional activities provided by a third party.
All extra costs related to optional activities, local guide expenses, and third party activity providers not included in the standard tour price are payable on the spot.

Claims and Complaints

If you have a complaint about your trip, please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 30 days of the end of the tour.

Photography and marketing

You consent to us using images of you, taken during the trip, for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

Email

info@bearingtruesouth.com

Telephone

+30 698 416 99 94

+30 697 743 33 91